Ncsoft Master Account - Guild Wars Forums

go cubs · Nov 29, 2009, 08:15 PM // 20:15

My master account was hacked, i emailed support, all the accounts linked to it were hacked/passwords changed.

Besides contacting support is there anything i can do? I dont remember the questions either, Also, does this type of hacker just delete everything on the accounts?

Bob Slydell · Nov 29, 2009, 08:42 PM // 20:42

There is nothing else you can do, the only thing support can do is get your account back and working, but anything like characters/items that were stolen/deleted are gone forever because anet doesn't restore your things.

Honestly, if you got hacked by using a weak password common to dictionary attacks or just in general, common, when/if you get your account back and wish to keep playing if you have reason to, make some cryptic uncommon passwords. People that use dictionary common P/W's get hacked a lot, people that use uncommon ones, don't unless a keylogger gets them which is only when you get engaged in RMT and GW hack sites.

Sry bro.

Yasmine · Nov 29, 2009, 08:53 PM // 20:53

Well, as far as I heard, they do it for money, so no real point in deleting chars or items - only stealing money and items worth selling and salvaging armor like obsidian and vabbian ofor materials or salvagin for runes like superior vigor. Meens there is a decent chance all of your chars are still there with customized/not expensive equipment or armor intact.

go cubs · Nov 29, 2009, 09:03 PM // 21:03

FML, i keep all my money in items which no doubt they stole...fantastic...

now i just have to wait 5 days for support to contact me back and then 5 more to get my account back....fun stuff right?

BrettM · Nov 29, 2009, 11:13 PM // 23:13

Quote:

Originally Posted by Chrisworld

Honestly, if you got hacked by using a weak password common to dictionary attacks or just in general, common, when/if you get your account back and wish to keep playing if you have reason to, make some cryptic uncommon passwords.

The OP says they hacked the master account. The login ID for the master account is not an email address, unlike the game accounts. How did the hackers obtain the master account login ID, which they would need to have before they can start cracking the password? If the OP has a keylogger, then the hackers have both the ID and password, so there is no need for a dictionary attack. If the OP does not have a keylogger, then there is a security hole elsewhere that is revealing the IDs to the hackers, at which point the strength of the password becomes an issue. But, in that case, I would be much more worried about that security hole and the steps needed to close it.

nitetime · Nov 30, 2009, 12:51 AM // 00:51

these are things we have been trying to solve, however this thread will soon be closed like the rest. I mean obviously all these hacked accounts have nothing to do with plaync. Even though people keep coming here and saying that, anet told us its your own fault /close thread.

On a more serious note, is there even a way to change your plaync user name? and I wonder how many people have the same user name for plaync and fan sites just like this one.

Dzjudz · Nov 30, 2009, 02:16 AM // 02:16

Quote:

Originally Posted by nitetime

On a more serious note, is there even a way to change your plaync user name? and I wonder how many people have the same user name for plaync and fan sites just like this one.

This.

The answers are: no, and probably 90%.

Bob Slydell · Nov 30, 2009, 02:29 AM // 02:29

Quote:

Originally Posted by BrettM

The OP says they hacked the master account. The login ID for the master account is not an email address, unlike the game accounts. How did the hackers obtain the master account login ID, which they would need to have before they can start cracking the password? If the OP has a keylogger, then the hackers have both the ID and password, so there is no need for a dictionary attack. If the OP does not have a keylogger, then there is a security hole elsewhere that is revealing the IDs to the hackers, at which point the strength of the password becomes an issue. But, in that case, I would be much more worried about that security hole and the steps needed to close it.

Good question actually, I didn't think of how they might figure out the NC name. It has been argued that there is/was a hole in NC which I never doubted but I don't know. You do still get a keylogger by being careless, unless that rare chance one gets injected to an AD on guru, which I will never see because all of guru's ad host sites are permanently blocked by my router firewall and my C:/Windows/system32/drivers/etc/hosts file which I did for not only my own protection but also to stop those ad's from timing out the site constantly.

nawak · Nov 30, 2009, 12:43 PM // 12:43

Quote:

Originally Posted by Chrisworld

There is nothing else you can do, the only thing support can do is get your account back and working, but anything like characters/items that were stolen/deleted are gone forever because anet doesn't restore your things.

Honestly, if you got hacked by using a weak password common to dictionary attacks or just in general, common, when/if you get your account back and wish to keep playing if you have reason to, make some cryptic uncommon passwords. People that use dictionary common P/W's get hacked a lot, people that use uncommon ones, don't unless a keylogger gets them which is only when you get engaged in RMT and GW hack sites.

Sry bro.

bull shit :
i got hacked 2 account (very rich ones) without visiting any web site about hacks or so ever...
my most dangerous action and probably the way hacker found me in 1st place (was stollen 5 hours latter) was to watch a video on you tube about uw nerf
the guy put key logger on my computer and stolled my first account then 2 hour latter my second and 3 day latter my email

btw good luck : arena suck at recovering account and will not do anything against your hacker

and yes some hacker also delete character (no clue why ^^)

Inde · Nov 30, 2009, 09:39 PM // 21:39

I realize how frustrated some of you must be, but there's nothing we can do on this site to help. You must go through support.

Read this on security, run this to download anti-malware software, go here to ask for support on your issue.

In addition, I've added your stories to our ongoing thread to have them all consolidated for the last month: http://www.guildwarsguru.com/forum/s...79#post4928279

Nov 29, 2009, 08:15 PM // 20:15	#1
go cubs Jungle Guide Join Date: May 2007 Location: Chicago Guild: [SIR] Profession: D/	Ncsoft Master Account My master account was hacked, i emailed support, all the accounts linked to it were hacked/passwords changed. Besides contacting support is there anything i can do? I dont remember the questions either, Also, does this type of hacker just delete everything on the accounts?

Nov 29, 2009, 08:42 PM // 20:42	#2
Bob Slydell Forge Runner Join Date: Jan 2007	There is nothing else you can do, the only thing support can do is get your account back and working, but anything like characters/items that were stolen/deleted are gone forever because anet doesn't restore your things. Honestly, if you got hacked by using a weak password common to dictionary attacks or just in general, common, when/if you get your account back and wish to keep playing if you have reason to, make some cryptic uncommon passwords. People that use dictionary common P/W's get hacked a lot, people that use uncommon ones, don't unless a keylogger gets them which is only when you get engaged in RMT and GW hack sites. Sry bro.

Nov 29, 2009, 08:53 PM // 20:53	#3
Yasmine Wilds Pathfinder Join Date: Nov 2007 Guild: The Lost Souls Of Jugdement [KJCD]	Well, as far as I heard, they do it for money, so no real point in deleting chars or items - only stealing money and items worth selling and salvaging armor like obsidian and vabbian ofor materials or salvagin for runes like superior vigor. Meens there is a decent chance all of your chars are still there with customized/not expensive equipment or armor intact.

Nov 29, 2009, 09:03 PM // 21:03	#4
go cubs Jungle Guide Join Date: May 2007 Location: Chicago Guild: [SIR] Profession: D/	FML, i keep all my money in items which no doubt they stole...fantastic... now i just have to wait 5 days for support to contact me back and then 5 more to get my account back....fun stuff right?

Nov 30, 2009, 12:51 AM // 00:51	#6
nitetime Krytan Explorer Join Date: May 2005 Location: eotn Profession: W/	these are things we have been trying to solve, however this thread will soon be closed like the rest. I mean obviously all these hacked accounts have nothing to do with plaync. Even though people keep coming here and saying that, anet told us its your own fault /close thread. On a more serious note, is there even a way to change your plaync user name? and I wonder how many people have the same user name for plaync and fan sites just like this one.

Nov 30, 2009, 09:39 PM // 21:39	#10
Inde Site Contributor Join Date: Dec 2004	I realize how frustrated some of you must be, but there's nothing we can do on this site to help. You must go through support. Read this on security, run this to download anti-malware software, go here to ask for support on your issue. In addition, I've added your stories to our ongoing thread to have them all consolidated for the last month: http://www.guildwarsguru.com/forum/s...79#post4928279